Last Revised April 23, 2021
- Types of Information Collected -
While using our products or services, Stream Coach may collect both personal and non-personal information about you (collectively, “Collected Information”). Collected Information may include the following types of personal information:
- Information communicated to us by you directly (for example, communicated by phone, by mail, by email or through our website or app) or indirectly (for example, through a payment processor such as PayPal.com or other third-party service provider);
- Information you disclose on applications or other forms (your name, address, birth date, etc.);
- Information about your accounts and transactions with us or others (your streaming activities, coaching hours, payments, etc.);
- Information from you or third-parties to verify your identity and to secure your personal information (passwords, usernames, answers to security questions, etc.); and
- Information from other sources with your consent or with the consent of your representative (for example, information from social media websites).
- How We Obtain Collected Information -
Stream Coach may obtain Collected Information in any of the following ways (or in any combination thereof):
- Submissions. We may obtain Collected Information when you submit it to us, whether you or communicate it to us directly (for example, communicated by phone, by mail, by email or through our website) or indirectly (for example, through a third-party service provider such as PayPal.com).
- Subcontractors and Service Providers. We may obtain Collected Information from those engaged by Stream Coach to help us provide services to our customers.
- Cookies. We may obtain Collected Information from Cookies. Cookies are small data files sent by a website server to your Web browser and stored on your computer.
- Web Beacons and Pixel Tags. We may obtain Collected Information from web beacons and pixel tags. Web beacons are small files on website pages that allow a website owner to count users who have visited that page, and to recognize users by accessing cookies. Pixel tags are small, imbedded images in a web page or email that allow the website owner or sender to determine whether a user has viewed the webpage or email.
- Internet Protocol (IP) Addresses. We may obtain Collected Information from internet protocol (IP) addresses. An IP address is a unique numerical label assigned to your computer or internet-enabled device.
- How We Use and Share Collected Information -
We never sell, rent, or license your Collected Information to anyone for marketing purposes, whether or not you are a prospective, current or former Stream Coach customer.
First and foremost, we use Collected Information to provide you with products, services, and information related to Stream Coach. We may also use Collected Information to track and understand how you use our website, app, and other services, and whether you view our webpages and emails. We may also aggregate Collected Information in order to conduct research, analysis or studies for our own business purposes, such as improving our services, security, content, navigation and functionality, or to personalize your experience (for example, to customize your screen layout).
We share Collected Information with others not affiliated with Stream Coach only in the following situations:
- Coaches and Clients. We may share Collected Information from clients with our coaches, or vice versa, in order match coaches and clients, and to provide you with the coaching services.
- Law Enforcement and Legal Processes. We may share Collected Information with the government and regulatory agencies, as well as law enforcement officials, in order to comply with a lawful summons, court order, subpoena, discovery request, fraud investigation, audit, regulatory examination or other valid court, government, or regulatory agency request or obligation (for example, to report suspicious transactions).
- Business Transitions. In the event Stream Coach or any of its assets are acquired, we may share or transfer Collected Information with the acquiring company.
- How We Store and Protect Collected Information -
Stream Coach is absolutely committed to maintaining the security and privacy of your account and personal information. We use advanced physical, electronic and procedural measures, and we constantly adapt, upgrade and improve these measures as requirement and technology change. Among other things, we store and protect the Collected Information by:
- Electronic Safeguards. Stream Coach uses electronic safeguards like firewalls to maintain the confidentiality of Collected Information, and our secure website areas uses SSL (Secure Socket Layer) technology for all transactions. Personally identifiable Collected Information you submit through our website is encrypted and secure.
- Usernames and Passwords. Stream Coach uses password encryption technology to secure your usernames and passwords, and protect your account against unauthorized access and control.
- Other Physical and Procedural Safeguards. Stream Coach goes to great lengths to prevent Collected Information from being compromised. For example, Stream Coach regularly trains and educates its employees and service providers about security and privacy practices. We also require all third-party service providers who need access to Collected Information to sign written agreements obligating them to maintain the confidentiality of Collected Information. We also carefully restrict access to Collected Information to only those employees or service providers who need access to the information. We regularly review all of our safeguards and make adjustments or improvements in response to advances in technology and the latest security threats or trends.
- Communicating With Us -
- What Else You Can Do -
If you suspect that you are the victim of identity theft, you can and should report your suspicions to: (i) the Federal Trade Commission (www.consumer.gov/idtheft; 877-438-4338); (ii) the three major credit bureaus (Equifax at (800) 525-6285; Experian at (888) 397-3742; and Trans Union at (800) 680-7289); (iii) your financial institution and credit card companies; and (iv) law enforcement agencies that may have jurisdiction over the theft. You may also want to enroll in credit monitoring services.
You may avoid web beacons and/or pixel tags by turning off HTML display and displaying only the text portion of your emails.
- Notice to California Users -
Under California Civil Code Section 1789.3, California Services users of Stream Coach’s services are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.
- Questions and Complaints -